Refund policy

Free U.S. Returns:

We offer complimentary return shipping on eligible U.S. orders within 30 days of delivery.
To start a return, please contact us with your name and order number. Once your return is approved, we’ll provide a prepaid return shipping label.
Original shipping charges, if applicable, are non-refundable.
All returned jewelry must be unworn, unused, in its original condition, and returned with its original packaging.

Return Conditions:

To be eligible for a return, your jewelry must be:

Unworn and unused

In its original condition

Returned with its original packaging

Free from signs of wear, damage, or alteration

ORAH reserves the right to decline a return if the item does not meet these conditions.

Earrings

For hygiene reasons, earrings that have been worn cannot be returned or exchanged.

Unworn earrings in their original condition and packaging may be returned according to our standard return policy.

Refunds:

Once your return is received and inspected, we’ll notify you when your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional processing time for your bank or credit card provider to post the refund.

Exchanges:

Want a different ORAH piece? We’re happy to help with an exchange when inventory is available.

Exchange requests must be made within 30 days of delivery, and all items must meet our standard return conditions.

For eligible U.S. exchange requests made within the first 15 days, ORAH will provide a complimentary return shipping label.

Final Sale:

Items marked Final Sale are not eligible for returns or exchanges.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible.

Please include your order number and photos of the item and packaging so we can assist you.

For approved damaged, defective, or incorrect orders, ORAH will cover the associated shipping costs and work with you to make it right.

Jewelry Care:

Our jewelry is designed to be worn and loved. To help preserve your ORAH pieces, avoid prolonged contact with water, perfume, lotions, chemicals, and excessive moisture.

Normal wear, scratches, tarnishing, discoloration, or damage resulting from improper care are not considered manufacturing defects.

How to Start a Return:

To request a return or exchange, please contact us at orahbrazil@gmail.com

Include:

Your name

Order number

Item(s) you would like to return or exchange

Reason for the return or exchange

We’ll review your request and send you the next steps.

Thank you for choosing ORAH.🤎