Shipping policy

SHIPPING POLICY:

Thank you for shopping with ORAH.

We carefully prepare every order and want your pieces to arrive safely and beautifully.
Processing Time -
Orders are processed within 1–3 business days after your order is placed.
Processing times do not include weekends or holidays. During collection launches, promotions, or other high-volume periods, processing may take slightly longer.

U.S. Shipping-
ORAH currently ships within the United States only.
Orders are shipped via UPS, and shipping is charged at a fixed rate displayed at checkout.
Once your order has shipped, you will receive a shipping confirmation with tracking information.

Delivery-
Delivery times begin after your order has been processed and handed over to UPS. Delivery estimates provided by the carrier are estimates and may be affected by circumstances outside ORAH's control.
Please make sure your shipping address is complete and correct before placing your order.
Lost or Delayed Packages:
If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at orahbrazil@gmail.com and we'll do our best to assist you.

ORAH is not responsible for carrier delays or packages delivered to an incorrect address provided at checkout.

Returns-
ORAH offers free U.S. returns on eligible items within 30 days of delivery. For complete return conditions and instructions, please see our Returns & Exchanges Policy.
Questions?
If you have any questions about your order or shipping, please contact us at orahbrazil@gmail.com